Shipping & Returns

Shipping Process

Orders ship within a couple of business days, pending availability and credit card verification. You will receive an email notification with tracking Information once your order ships. Shipping delays can occur through no fault of Balloon Stands USA due to carrier delays, weather inclement and other unforeseen problems. This will delay your expected delivery time. Balloon Stands USA will not be responsible for missed delivery dates on ground shipping or third parties including, but not limited to, shipping companies.

Missing or Loss Shipping

Please make sure to check boxes when shipment arrives, confirm that you are receiving the exact number of boxes stated on the delivery receipt, before accepting it. Should part or all of your shipment be lost in transit, promptly contact info@balloonstandsusa.com , and we will look into this asap.

Damage Shipment

If shipment is damaged through shipping within 12 business days of the receipt of the shipment.. Please contact us immediately and we will replace asap ( we just need a picture of damaged goods )
 
Balloon Stands USA will accept returns for certain products if they are returned, freight prepaid, within ten days of the date you received them. You must notify us of a return; no returns will be accepted without written authorization. Certain products are custom made and cannot be returned; these include all draperies, carts, as well as any modified for your specifications. Balloon Stands USA will inspect the product and if it meets the condition listed above  Balloon Stands USA  will issue a refund. PRODUCTS that have been used cannot be returned.

All returned products must be in its original package. Before returning your order, you must contact us and obtain a Return Authorization Number  “RA#.” To receive your RA#, please contact info@balloonstandsusa.com  Provide your name, address and order number, together with an email address. State the reason you want to return your order #. We will email you an RA#; this number must be prominently displayed on each package you return to us. If your return does not have an RA#, it will not be accepted. We will deduct an amount equal to the outbound freight as well as a 30% restocking fee. All refunds will be made in the same manner in which the original payment was made. Customers agree not to initiate credit card chargeback without the written approval of Balloon Stands USA.

If your shipment is refused or deemed undeliverable by the shipping company’ it will be handled as per our return policy, with no credit being allowed for draperies and/or custom orders.

If You Do Not Receive A Shipping Confirmation Email Within 3 - 5 Business Days, Please Contact Support info@balloonstandsusa.com 
 Please Note, We Do Not Ship On Weekends Or Holidays.
 Call The Office For More Information